Care Co-ordinator - Ripley

The Care Coordinator supports the safe, reliable and organised delivery of homecare services across the branch. Working closely with the Senior Care Coordinator, Registered Manager and wider office team, the post holder will coordinate weekly rotas, respond to service changes, maintain accurate records and communicate effectively with clients, carers, families and professionals. This is an operational coordination role. It requires strong organisation, accuracy, digital confidence and the ability to remain calm and responsive when priorities change. The Care Coordinator delivers day-to-day coordination. The Senior Care Coordinator provides operational leadership, direction and oversight across the coordination function. Work with the Senior Care Coordinator to produce and maintain safe, efficient and person-centred rotas. Support rotas to be planned at least two weeks in advance wherever possible. Respond promptly to sickness, absence, holidays and last-minute service changes. Help ensure continuity of care by matching carers to clients appropriately. Consider client needs, staff availability, travel time and geographical efficiency when making rota changes. Understand the features of an effective rota for clients, carers and the wider service. Keep the Senior Care Coordinator informed of unresolved rota risks, service gaps and recurring operational issues. Respond to office alerts promptly and escalate concerns appropriately. Cover care calls during office hours when required to support safe service delivery. Arrange and allocate client introductions under the direction of the Senior Care Coordinator or branch leadership. Act as a professional and responsive point of contact for clients, carers, families and external professionals. Answer telephone calls with a compassionate, calm and professional manner. Keep clients, carers and colleagues informed when care arrangements change. Liaise with social workers, GPs, district nurses, occupational therapists, families and other professionals as required. Listen carefully to client and family concerns and work with colleagues to identify appropriate solutions. Recognise changes in a clients health, wellbeing, presentation or circumstances and report concerns promptly. Identify potential safeguarding or mental capacity concerns and escalate these in line with company procedures. Build positive relationships while maintaining appropriate professional boundaries. Support client introductions, appointments, activities and other coordination arrangements as required. Maintain accurate client, carer, rota and office records across Avanti's digital systems. Update staff availability, personal information and relevant service records promptly. Use People Planner, digital care planning systems, Microsoft Office, email and online calendars effectively. Ensure information entered into company systems is complete, accurate and up to date. Support care planning administration and the onboarding of new care packages. Maintain clear records of calls, changes, actions and escalations. Manage information in accordance with GDPR, confidentiality requirements and company procedures. Support purchase order, invoicing note, brokerage or visit note administration when allocated and appropriately trained. Be open to learning new systems and digital processes that improve coordination and service delivery. Work collaboratively with the Senior Care Coordinator and wider branch management team. Provide carers with clear information, practical guidance and responsive communication. Support a positive, respectful and professional working environment. Take responsibility for completing agreed actions and following through on commitments. Respond constructively to feedback and use it to improve performance. Raise recurring concerns, service risks or process issues with the Senior Care Coordinator. Uphold Avanti's values, policies and expected standards of conduct. Treat clients, colleagues and professionals fairly, respectfully and equitably. Participate in the paid management on-call rota, including evenings and weekends. Respond professionally to out-of-hours contact and support the safe coverage of care calls. Understand that homecare is a changing operational environment and requires flexibility, resilience and calm decision-making. Be prepared to support direct care delivery during office hours where this is required to protect client safety and service continuity.