Crisis Recovery Worker - Thanet

Mental Health Crisis Recovery Worker Hours of work:34.5 hours per week

Salary

£24,478.45 per annum (£26,607 with progression to £29,378

FTE) Location

Thanet Safe Haven, Thanet

Mental Health Unit Shift Pattern

8:00am - 8:00pm, three shifts per week across a seven-day rota, 365 days a year. Could you be there for someone in crisis? This is more than just a job it's a chance to make a real difference. About the role We have an exciting opportunity for a Crisis Recovery Worker to join our established team at Thanet Safe Haven. Thanet Safe Haven provides a welcoming, safe and supportive environment for people experiencing emotional distress or a mental health crisis. Working closely with local NHS services, emergency services and community partners, we provide timely crisis support that helps people stay safe, promotes recovery and reduces the need for hospital admission wherever possible. As a Crisis Recovery Worker, you will deliver compassionate, recovery-focused support to adults experiencing a mental health crisis. You'll provide emotional support, carry out risk assessments, develop safety plans and help people identify the practical and emotional resources they need to move forward. This varied and rewarding role involves supporting people face-to-face, by telephone and through digital platforms. You'll work collaboratively with colleagues, carers and partner agencies to ensure individuals receive the right support at the right time, while maintaining accurate records and contributing to the continuous improvement of the service. Every day is different, and your work will have a direct impact on helping people feel heard, supported and empowered during some of the most challenging moments in their lives. About you To be successful in this role, you will: Have experience supporting people with complex mental health needs in a health, social care or community setting. Be passionate about delivering recovery-focused, person-centred support that promotes independence and wellbeing. Have experience assessing and managing risk, remaining calm and confident when working in crisis situations. Be able to build trusting relationships quickly through empathy, compassion and excellent communication skills. Work effectively both independently and as part of a multidisciplinary team. Have strong IT skills and experience maintaining accurate, timely and confidential electronic records. Be confident working collaboratively with external agencies and advocating on behalf of the people you support. Be organised, adaptable and able to make informed decisions in a fast-paced environment. Demonstrate emotional resilience, professionalism and a commitment to providing high-quality care. Be willing to work a rota covering weekends and bank holidays as part of a service that operates 365 days a year. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you Competitive salary, with an annual pay review process. 25 days annual leave, increasing with length of service, plus bank holidays. Enhanced Occupational Sick Pay. Access to our workplace pension scheme. Family friendly and flexible working arrangements to support a healthy work-life balance. Access to our Wellbeing Offer, including an Employee Assistance Programme, Virtual GP service and wellbeing resources. Life Assurance and Free Will writing service. Blue Light Card and Charity Workers discounts. Access to Tickets for Good. Employee recognition and celebration schemes. A comprehensive face-to-face induction and training programme to help you succeed in your role. Bespoke personal development and career pathways to support your ongoing professional growth. How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions and provide a supporting statement demonstrating how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to submit your application as soon as possible, as vacancies may close early if sufficient applications are received. Please note that this role is subject to an Enhanced DBS check. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact:

Zoe Williams Email

We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.