Remote Monitoring Service Clinician

Role Summary

The NHUC Remote Monitoring Service provides two interlinked services across North and Mid Hampshire; a proactive level 2 remote monitoring service that consists of the long term monitoring of patients with moderate/severe frailty and identifying deterioration earlier to promote community management. The service also provides a level 3 short term intensive monitoring for acute respiratory infections and exacerbations of respiratory chronic diseases. This is a rapidly expanding area of clinical care in line with the NHS England strategic direction with the shift of care into the community and supporting proactive, not reactive care. The post holder will work as part of a team of clinicians providing the service, with responsibility in particular for the following: - Level 3 onboarding and discharges - Responding to digital platform red alerts - Responding to escalated cases from other non-registered clinicians - Clinical oversight for the non-registered clinicians - Oversight of cases escalated outside of the Remote Monitoring

Team Main Duties and Responsibilities

This role encompasses the skills of leadership and clinical oversight of the Remote Monitoring Service, using telephone and video triage to carry out assessment and monitoring within an agreed scope of practice. To work collaboratively with the Clinical Head of Service Primary Care, Remote Monitoring Service Manager, Lead Nurse, and other service Clinicians and Clinical Support Workers. This may include covering each other, and in some cases working closely together and sharing a role. To provide clinical oversight and support of the non-registered Clinical Support Workers, accepting escalated cases, providing training and clinical advice to ensure patient safety at all times. To use advanced clinical skills to provide education to patients, promoting self-care, and empower them to make informed choices about their treatment. To participate in service development in conjunction with local colleagues and specialist practitioners as required To prioritise health problems and intervene appropriately, including initiation of effective emergency care via the most appropriate services. Promote health and well-being using health promotion, health education, screening, and therapeutic communication skills. To clearly communicate the health status of the patient using appropriate terminology and technology To work collaboratively with the patients own GP & multidisciplinary team responsible for their care where required To maintain accurate and contemporaneous records, utilising electronic systems and consider the Caldicott Principles in relation to all data handling. To provide professional advice to multidisciplinary colleagues in relation to specialist area of practice. To ensure adherence to the professional rules of conduct as laid down by the NMC (Nursing & Midwifery Council), HCPC (Health and Care Professions Council) or equivalent professional body. The Remote Monitoring Service will be run by North Hampshire Urgent Care working alongside other key external stakeholders. Governance Structures will be determined by North Hampshire Urgent Care. Within this structure, this role will be expected: To understand and comply with patient confidentiality as per Caldicott Guardianship Guidelines To undertake and comply with Data Protection Issues To undertake and comply with mandatory training as required To have a working knowledge of and comply with all organisational policies, procedures, and guidelines

Administrative and professional responsibilities

Oversight of the remote monitoring platform, to ensure patients are not missed from the appropriate level of escalation/follow up. Participation in team meetings to discuss patients on the Remote Monitoring service as required Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer systems as appropriate. Ensure accurate completion of all necessary documentation associated with patient health care including EMIS Web. Keeping up to date with service information sent by email.

Liaison

Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines with appropriate regard to confidentiality.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of personal and sensitive data Adhere to the NMC, HCPC (or equivalent body) Code of

Conduct Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health & Safety Policy, to include: Using personal security systems within the workplace Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Service procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within the service, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly Contribution to the

Implementation of Services

The post-holder will

Apply policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate The nature of our business and the changing needs of the National Health Service mean that you must be flexible in your approach to your work to provide service to our patients, and that the obligations upon you will inevitably vary and develop.