Care Navigator

Key Duties and Responsibilities Patient-facing duties Act as the first point of contact for patients, providing courteous and professional assistance in person, by telephone and via online channels. Use active signposting and care navigation to direct patients to the most appropriate service, clinician or external support. Book, amend and cancel patient appointments accurately, managing the appointment system efficiently. Handle patient queries and requests sensitively, escalating to clinical or senior staff where appropriate. Administrative duties Maintain accurate and up-to-date patient records using the clinical systems EMIS Web and Docman. Process incoming and outgoing correspondence, registrations, and information requests in line with practice procedures. Carry out general clerical tasks including data entry, scanning, filing and document management. Support the smooth running of the reception area, including monitoring and ordering office supplies as needed. Communication and teamworking Communicate clearly and effectively with patients, colleagues and external healthcare providers. Work collaboratively as part of the wider practice team to support coordinated patient care. Prioritise and manage a varied workload effectively within a busy, fast-paced environment. Governance and confidentiality Ensure all communication and record-keeping adheres to confidentiality standards, data protection legislation and practice policies. Comply with all practice policies and procedures, including those relating to information governance, infection prevention and control, health and safety, and safeguarding.