Project Support Officer | Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint a motivated and dynamicProject Support Officer to join ourOutpatient Booking Servicesteam.

We are seeking a motivated individual to support the effective delivery and ongoing development of outpatient services. The post holder will play a key role in managing clinic templates and maintaining digital appointment systems, including electronic letters, SMS, and voice messaging services.

You will provide support for key digital platforms such as Attend Anywhere and the NHS e-Referral Service (e-RS), ensuring systems are used effectively to enhance patient access and experience. Working closely with outpatient booking teams, stakeholders, Digital Health Informatics, and divisional colleagues, you will help drive service improvements and support both current operations and future developments.

The role includes analysing and presenting data to inform decision-making, supporting audits and incident reviews, and identifying opportunities to improve systems and working practices.

• Ensure all outpatient clinic templates are accurately created, maintained, and aligned with departmental guidelines.
• Maintain and support electronic appointment systems, including appointment letters, SMS, and voice messaging services.
• Provide ongoing support for digital platforms such as Attend Anywhere and the NHS e-Referral Service (e-RS).
• Develop and maintain effective working relationships with key stakeholders, project teams, Digital Health Informatics staff, and divisional support colleagues.
• Support outpatient booking teams with both day-to-day operations and the implementation of current and future developments.
• Identify opportunities for service improvement and contribute recommendations for enhancements and change requests.
• Promote and support improved working practices through service and system developments.
• Collate, analyse, and present data to inform decision-making and support service improvements and future planning.
• Assist with incident reviews and carry out system audits to ensure data accuracy and compliance.
• Demonstrate professional behaviour at all times, adhering to Equality and Diversity standards.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Key Responsibilities

• Maintain outpatient clinic templates in line with departmental guidelines.
• Manage electronic appointment systems, including letters, SMS, and voice messaging.
• Support digital platforms such as Attend Anywhere and e-RS.
• Work with stakeholders and support teams to deliver service improvements.
• Assist outpatient booking teams with operational and system developments.
• Identify and implement service enhancements and improved working practices.
• Analyse and present data to support performance and future planning.
• Support audits and incident reviews to ensure data accuracy and compliance.

This advert closes on Wednesday 29 Jul 2026