Operations Team Leader

Salary

Competitive

Grade

2A

Reporting Line

Financial Assessment Manager

Contract Type

12 month FTC, 35 hours per week

Location

Bolton/Hybrid

Closing Date

22/07/26

Please note, if successful in this role, your contractual job title will be Onboarding Team Lead

What to expect

As a Onboarding Team Lead you are responsible for leading one or more sub teams within the Onboarding team, delivering the end-to-end onboarding journey, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset. This includes overseeing onboarding actions and ensuring a smooth transition to operational readiness.

A key part of the role will be to work closely with internal stakeholders, providing organisational and planning support for the onboarding process. The team lead will have input into the creation, design and delivery of revised process flows and the identification and implementation of postmaster centric improvements within their area.

Core Accountabilities include

• Deliver strong leadership to ensure work stream delivery
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements, including all POL policies, such as; the key policies and procedures on Confidentiality, Conflict of Interest, Business Continuity, Data Protection and Equal Opportunities,
• Coach, mentor, and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities.

Job Specific Accountabilities include

• Overseeing the time and performance management of the onboarding team
• Lead and develop the onboarding team delivering the end-to-end Onboarding, Entity Change and Temporary postmaster journeys.
• Performance and conformance of the Support Advisors, improving and simplifying SLA’s
• Establishing clear lines of communication between various stakeholders who will work with the teams while prospective new postmasters turn to postmasters