Operations Manager (Repairs & Maintenance) - Management

Overseeing end-to-end repairs, voids, and planned major complex works within your region (inclusion of other delivery stakeholders) while ensuring strict adherence to budget and Key Performance Indicators (KPIs).

Compliance & Safety

Reinforcing Health & Safety legislation, managing compliance standards (like damp and mould programmes), and tracking performance and training metrics.

Stakeholder Management

Acting as the primary operational delivery liaison for Southern Housing stakeholder and residents.

You will lead a multi-disciplinary team of directly employed trade operatives and specialist subcontractors to ensure that all repairs are completed safely, on time, and to an exceptional standard, maintaining elevated levels of satisfaction and strict KPI compliance.

Manage and report on key performance indicators (KPIs), including emergency response times, appointment kept rates, first time fix, average end to end times and post-repair quality audits, both quality assurance and commercial VfM to include reviewing M3NHF schedules of rate.

Lead, mentor, and develop a team of supervisors and direct tradespeople. Conduct regular 1-to-1s, tool-box talks, and performance reviews and encourage inclusive continuous improvement and personal development

Monitor expenditure against the reactive repairs budget, ensuring cost-effective material procurement, subcontractor deployment and efficient targeted direct labour allocation.

Act as the lead officer for site safety, ensuring all works comply with CDM 2015 regulations, asbestos management, and general H&S legislation.

Act as the primary point of contact for the local authorities and internal housing association partners, attending monthly progress meetings and addressing escalations and enquiries.

Technical Oversight

Provide expert technical guidance on complex diagnostics, particularly regarding structural issues, damp and mould, and multi-trade projects.