Front of House Co-ordinator

Do you pride yourself on providing outstanding guest service?

Are you a natural people person?

The important stuff

Free health club membership (T&Cs apply)

Discounts across The QHotels Collection

Family & Friends discounts in hotels across The QHotels Collection

Support with training & professional qualifications, including course fees!

Various learning & development available

Access to an Employee Assistance Program – Hospitality Action

Refer a friend scheme

FREE parking

AND……much, much more!

***20 hours/week

What will I do?

Supporting the front of house team in the co-ordination and sales of the guest experience from initial reservation through to arrival and everything in-between! Dealing with all direct and third-party guest requests as well as completing daily checks on all reservations, identifying any potential upselling opportunities.

Is this the role for me?

Experience in an administration role or within a hotel front of

house role

Confidence to upsell

Good time management and multi-tasking skills

Ability to problem solving

Curious to find out more?

Stratford Manor Hotel & Spa is located in Stratford-upon-Avon. Our hotel is a 4*, 104-bedroom property. and has The Shakespeare restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a cinema and games room, gym, pool, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.