Patient Services Coordinator

Ready to Make a Real Difference in our Patients’ Lives?

Do you thrive in a fast paced environment where you’re always learning something new?

Are you the one your friends describe as calm, organised, and great at talking things through?

If so, this may be the perfect next step in your career.

We’re looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You’ll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress free.

About us

Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.

Curaleaf International’s network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four 20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU-GMP producer Northern Green Canada.

Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.

Our Values

Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession, One Curaleaf

What You Will Be Doing

As a Patient/Customer Services Coordinator, you’ll be at the centre of the patient experience, ensuring every enquiry is handled with care, professionalism, and accuracy.

Your day to day will include

• Speaking with patients via phone, email, live chat, and Zendesk
• Using bespoke IT systems and maintaining electronic health records
• Taking prescription payments over the phone
• Handling complaints professionally and escalating for investigation
• Making outbound calls regarding stock updates, orders, payments, deliveries or KYC issues
• Keeping your product and process knowledge up to date
• Liaising with couriers to support important or urgent deliveries
• Supporting the Customer Service Manager, Supervisor, and other internal teams when needed

This is a fast-paced, rewarding role for someone who genuinely enjoys helping others and keeping things running smoothly behind the scenes.

What We Are Looking For

You’ll excel in this role if you’re enthusiastic, patient focused, and confident communicating with all kinds of people.

You’ll bring

• A genuine passion for helping others
• Adaptable and effective communication skills
• Strong organisation and the ability to prioritise in a busy environment
• Confidence making decisions within your remit and a commitment to confidentiality
• A proactive, solutions focused mindset
• Excellent IT skills, including Microsoft packages
• Exceptional attention to detail
• A dynamic attitude, with openness to change and improvement

What You Will Get From Us

We do not just offer a job. We offer development growth and a supportive environment where your contribution is valued.

You will receive

• Competitive salary
• Excellent holiday allowance
• Private medical insurance
• Enhanced pension scheme
• Life insurance
• Free on-site parking
• Ongoing development opportunities

Minimum Requirements

• GCSE grade C (or equivalent) in English and Maths

A Role with Real Impact

You won’t just be answering queries, you’ll be helping patients access essential medical treatment and ensuring they feel supported every step of the way.

A Quick Note About Applications

We often receive a high volume of interest, so this role may close early. If it sounds like the right fit for you, we encourage you to apply as soon as possible.