About this role

Porter/Drriver Mate

Location

Burton on Trent

Job Type

Temporary/On going

Warehouse Environment

Role

Key Duties

To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
Ensure the customer promptly receives their deliveries in excellent condition every time
Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times
Assist in the loading of vehicles as and when required
Ensure the customer is happy with their delivery before leaving the customer's premises
Follow all relevant instructions, training, and quality standards
Use equipment, materials, and systems correctly and report any faults, hazards, or concerns promptly

Pay

£13.20 per hour; After 48 hours £19.81; Unsociable hours £16.51

Any lawful deductions will be explained clearly before engagement. Statutory deductions such as Tax, National Insurance, and pension contributions (where applicable) will apply.

Working Pattern

Days

Tuesday to Saturday

Hours

start between 5:30 and 7:00 to finish (return to site)

Breaks

30 minutes unpaid break

Candidate Requirements

Excellent communication skills both face to face and on the phone
Ability to build rapport with customers
Problem Solver - Working to resolve customer problems at the point of delivery
Takes pride in delivering exceptional customer service
Be flexible in relation to shifts and duties with excellent timekeeping
Be smartly presented at all times and have excellent customer service skills and be detail focused

Essential

Ability to follow instructions, work safely, and meet the standards required for the role.

Desirable

Customer Service Experience

Benefits / Additional Information

Free parking on site
Canteen and catering on site
Full Ttraining is offered
Overtime opportunities
PPE

If you believe that your skills and experience match what we are looking for please submit your CV by clicking "Apply Now" and we will be in touch immediately.

We will ask for evidence of your right to work in the UK and any applicable qualifications or licences needed for the role.

If you need any reasonable adjustments during the recruitment process, please let us know.

We welcome applications from all suitably qualified individuals and comply with the Equality Act 2010.

Ethero Ltd is acting as an employment business in relation to this vacancy.

Porter / Drivers mate Pre AWR

Key information