Receptionist

The key responsibilities of this role are to: Process appointment requests and administrative queries received via email, phone, face-to-face and online and either book an appropriate appointment or signpost patients to the correct service. Correctly manage e-mails and tasks received and send appropriate e-mails and tasks. Manage incoming and outgoing post to the site. Scan clinical letters into patient medical record. Prepare consulting rooms prior to each surgery session. Support the efficient and smooth running of daily surgeries, advising patients of any delays and be able to add or amend clinics as necessary. Ensure visits are allocated to a clinician that day. Keep filing up to date. Check that the waiting room and patient toilets are tidy and clean and take remedial action if not, highlighting if more in-depth cleaning is required. Ensure out of date information is removed from notice boards. Check the entrances to the Practice allowing an unobscured view into the building and all necessary posters/notices are displayed. Understand and follow the standard operating procedures for reception processes. Process initial registration requirements for patients new to the Practice or who are temporarily registering that includes the correct registration requirements for dispensing doctors. Understand the basics of providing access to medical records and process initial requests for on-line access. Input data into patients healthcare records as necessary. Photocopy documentation as requested.

Site responsibilities

Understand and follow the standard operating procedures for dispensary processes applicable to the role. Hand out dispensed medicines accurately and ensure patient knows how to order their prescription items the following month. Collect prescription charges accurately and ensure that the exemptions are signed for appropriately, processing payments accurately through the card machine and tills and follow cashing up and end of day financial processes. Monitor and record fridge temperatures and alert a dispenser or nurse to any reading that is out of range. Ensure the safe receipt and custody of NHS prescriptions. Date checks of dispensary and clinical rooms. Ensure the samples are transferred by a member of staff to the main site for collection by the NHS courier. At the end of each session ensure that the building is secure with all windows locked and to ensure that the security alarm is set. Weekly fire alarm and emergency lighting checks.

All staff

Record near misses and significant events according to the practice process. Maintain a tidy, clean and safe working environment at all times. Attend team meetings