TMS Volvo Leicester Service Advisor Apprenticeship

Programme name Customer Service Practitioner Standard (Level 2) Duration 12-14 months

Employer description

Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.

Job description

Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

Customer Service

Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

Administration

Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.

Teamwork

Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

Training Provided

Training will be delivered on site within the retailer.

On successful completion of the one-year apprenticeship programme, you will receive the following qualification (or the equivalent qualification for your devolved nation):

Level 2 Customer Service Practitioner Standard

Future prospects

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.