Community Support Officer

37 hours per week

This role is office-based; however, it also offers some agile or remote working

Are you a natural problem-solver who is motivated by helping people, building relationships and making a visible difference in communities?

Do you have the confidence, curiosity and determination to work alongside a wide range of partners, join the dots between services, and help find practical solutions to complex community safety issues?

An exciting opportunity has arisen to join the Isle of Wight Council’s Community Safety Team as a Community Support Officer. This is a varied, dynamic role focused on supporting residents and communities by addressing anti-social behaviour (ASB) and contributing to wider Community Safety Partnership priorities.

In this role, you will work closely with Council colleagues, police and partner organisations, taking a flexible, proportionate and solution-focused problem-solving approach to resolving ASB and related community safety concerns.

The role involves attending meetings, boards and partnership forums, working directly with members of the public, carrying out investigations, and managing a varied case load. You will be expected to engage confidently and professionally with residents, gather information, provide reassurance, and support evidence led decision making.

You will need to think beyond narrow remits, supporting partners and communities wherever possible while maintaining clear professional boundaries and applying balance, judgement and fairness.

You will be comfortable managing your own workload, prioritising competing demands, and using enforcement powers under the Anti-Social Behaviour, Crime and Policing Act 2014 when necessary and appropriate.

This role is well suited to someone who enjoys variety, values partnership working, and is confident handling complex or challenging situations with professionalism, empathy and resilience. You will be organised, proactive, and a strong communicator, with the ability to bring people together around a common goal.

In return, you will be part of a small, dedicated team that punches above its weight, offering the opportunity to be involved in some of the most interesting and impactful community safety work on the Island. No two days are the same, and there is genuine scope to shape aspects of the role through proactive engagement and creative problem-solving.

For further information or to arrange an informal discussion about the role, please contact community.safety@iow.gov.uk to speak with the Community Safety Operational Manager.

Join #TeamIWC and you'll receive our staff benefits package, including

Annual leave entitlement of 32 days p/a PLUS public holidays

Local Government pension scheme

Discounted Solent ferry travel

Island bus network discount

Cycle to work scheme

Staff parking permit scheme

Discounted island sports & leisure gym membership

National and local discounts & benefits schemes

Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)

Travel allowance may be available if commuting from the mainland (subject to criteria)

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.