Duty Manager (Nights)

Job title

Duty Manager –

Nights Location

Crowne Plaza,

Basingstoke Hours

40 hours per week, 5 days

Contract type

Permanent Reports to

Operations Manager

About the role

This is a hands-on, senior overnight role at Crowne Plaza Basingstoke and not a desk job. As Duty Manager (Nights), you'll take full operational control of the hotel during your shift — leading the team, managing room readiness, responding to incidents, and ensuring the property runs safely and to standard from the moment the day team leaves until the morning team arrives.

A critical element of this role is your responsibility as the certified Fire Controller on shift. You'll lead any emergency response, conduct nightly fire walks, and maintain safety compliance throughout the property. You'll also be a qualified First Aider on duty.

This role has a genuine hands-on dimension. You'll work alongside our General Assistants and housekeeping team where operational demand requires — moving linen, supporting room turnarounds, assisting with furniture and equipment, and keeping the property in order throughout the night. Physical fitness and a willingness to roll up your sleeves are essential.

What you'll be doing

Operations & Leadership

Taking full accountability for hotel operations during the night shift

Supervising General Assistants and any overnight housekeeping staff

Conducting nightly audits, inspections, and handover logs

Ensuring room availability is maintained and no room remains out of order beyond required timeframes

Managing payroll costs during your shift and ensuring efficient use of resource

Fire & Safety (Fire Controller)

Leading fire evacuations and drills; serving as the certified Fire Controller on duty

Carrying out nightly fire walks and safety inspections

Ensuring all fire exits, alarm systems, and emergency equipment are compliant and operational

Completing SAEKER compliance tasks including incident logs, safety checks, and inspections

Housekeeping & Facilities Support

Overseeing housekeeping operations and room readiness as a core part of the role

Physically supporting the team when required — moving linen cages, stripping beds, clearing public areas, repositioning furniture

Conducting property walkarounds to identify and log maintenance issues

Liaising with contractors and security providers operating overnight

Ensuring no maintenance issue is merely acknowledged — following through on resolution

Guest Services & Incident Management

Acting as the primary contact for all guest queries, complaints, and emergencies during the night

Taking control of incidents with calm, decisive action and full documentation in SAEKER

Preparing detailed handover notes for the incoming morning management team

What we're looking for

Proven experience in a hotel operational or supervisory role, ideally including night shifts

Current or willing to obtain

Fire Marshal / Fire Controller certification and First Aid at Work (mandatory — we will support the right candidate)

Physically fit and comfortable with manual handling duties as a regular part of the role

Strong working knowledge of fire safety, H&S compliance, and emergency procedures

Confident making independent decisions and managing incidents without escalation support overnight

Proficient in Microsoft Office; experience with hotel systems (Flexkeeping or similar) is beneficial

Excellent written communication for reporting, handovers, and SAEKER documentation

A hands-on, lead-by-example approach — this role requires you to work with the team, not just above it

Benefits

Employee discount

On-site parking

Transport links