GR Employment • Maidstone, Kent
About this role
GR Employment Ltd are currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Maidstone, Panattoni Park area.
As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You’ll provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries.
This is a varied and fast-paced role requiring attention to detail, problem-solving skills, and a strong customer focus. At times, you will also act as the Service Centre Receptionist, welcoming and assisting visitors in a professional and friendly manner.
Shift Available
Monday to Friday
4 PM to 8 PM
Hourly Rate
£13.55 per hour
Job Responsibilities
To provide administrative and operational tasks, answer all calls to the Service Centre
Respond to all queries in accordance with company standards
Deal with all internal and external customers professionally, visiting the Service Centre.
Manage day-to-day workload and seek support when required.
Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.
Act as the Service Centre receptionist when necessary
Perform any other reasonable duties as required
Job Qualifications
Excellent written and verbal communication skills
Good interpersonal skills
Strong computer skills
Security training will be given when required
Security checks
As this role is based within a major UK airport, all applicants will be required to complete pre-employment screening in accordance with aviation security regulations.
This process will include
A 5-year employment/education history verification
A UK criminal record check
Job Benefits
Statutory holiday entitlement, pro rata
Ongoing support from your dedicated consultant
Weekly pay and pension scheme