Business Support Assistant - Environmental and Regulation

We are seeking a Business Support Assistant to join our busy Environmental & Regulation Service.

This is a key customer focused role, acting as the first point of contact for the service and providing essential administrative support.

About the Role

Acting as the first point of contact for the Environmental & Regulation Service

Responding to a high volume of telephone and email enquiries from members of the public, businesses, and internal colleagues

Providing accurate information and effectively signposting enquiries to the appropriate officers or teams

Supporting the smooth day‑to‑day operation of a fast‑paced service

Maintaining records and ensuring enquiries are logged and processed efficiently

What We’re Looking For

Experience in the use of Microsoft Office 365, including Outlook, Word, Excel and PowerPoint

Excellent team‑working skills, with the ability to work collaboratively in a busy environment

Strong customer care and communication skills, with confidence liaising with members of the public, front‑line staff and external agencies

Good organisational skills and attention to detail

Ability to remain calm and professional while managing competing priorities

Desirable Experience

Experience of working within a Local Authority

A working knowledge of Acolaid, Netcall and Microsoft Teams would be beneficial

What We Offer

A permanent role working 32 hours per week

An opportunity to work in a varied and rewarding service area

A supportive team environment with training and development opportunities

What’s in it for you?

As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

£26,635 - £27,380 per annum pro rata (pay award pending)

23 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service

Hybrid working, with flexibility across our sites, and home working

Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)

Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice

Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers

Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories

A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)

Access to learning and development opportunities to support your growth

A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including

Equality, Diversity & Inclusion (EDI) Group

LGBTQ+ Network

Women’s Network

Early Careers Network

Neurodiversity Network

About us

At NFDC we recognise that every colleague - whether in operational, frontline, or office‑based roles - plays a vital part in delivering high‑quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

Please note

You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

If you’re interested

Please see the candidate booklet for more information about working at the Council and the job description.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

We are seeking a candidate who enjoys working with people, thrives in a busy environment, and is committed to delivering a high standard of customer service.

Please note, this post is subject to a basic DBS check

For further information or to discuss the role informally, please contact Ann Chester on 023 8028 5529

Closing date

11pm 15 May 2026

Interview date

TBC

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.