Supply Chain QA Specialist (Continuous Improvement)

About the job

Overview

6 month fixed term contact / secondment.

This role is primarily advertised as being based at our Stafford Distribution Centre; however, we will also consider candidates who wish to be based at our Yeovil Head Office. For candidates based in Stafford, there will be an expectation to travel to our Yeovil Head Office approximately once per month.

The QA Returns Specialist (Continuous Improvement) is responsible for leading proactive product quality investigations, managing the Off-Sales process and acting as the technical escalation point for complex quality and customer issues.

Working closely with suppliers and key business stakeholders, the role drives improvements in product quality, returns performance and customer reviews through root cause analysis, corrective actions and continuous improvement initiatives.

The role also supports product risk assessments, recalls and significant investigations, helping to ensure quality issues are effectively resolved and prevented from recurring.

What's in it for you?

• Discretionary annual bonus up to 20%
• 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Key responsibilities

• Responsible for proactively monitoring returns, customer reviews, complaints and quality data to identify emerging product quality, safety and customer experience issues.
• Responsible for coordinating and managing the Off-Sales process, ensuring investigations are progressed, actions are tracked, and products are brought to a satisfactory resolution in a timely manner.
• Act as the escalation point for QA Technicians, providing technical support and guidance on complex investigations, serious customer claims and significant product quality issues.
• Lead investigations into recurring, high-risk or business-critical product quality concerns, identifying root causes and driving appropriate corrective and preventative actions.
• Support technical risk assessments and, where necessary, recommend appropriate actions relating to product restrictions, Off-Sales, withdrawals, Safety Notices and Product Recalls.
• Partner with Trading, O&S, Product Compliance and supplier stakeholders to drive improvements in product quality, returns performance and customer review ratings.
• Use customer feedback, quality data and investigation findings to influence product improvements, packaging enhancements and future product development activity.
• Support the Lead QA Auditor in the day-to-day operation of the Continuous Improvement team, providing leadership, guidance and decision-making support as required, and acting as deputy during periods of absence.

Required skills & experience

• Would suit a technically minded individual with experience in product quality, customer complaints, supplier quality, returns analysis or continuous improvement activities.
• Strong analytical and problem-solving skills, with the ability to identify root causes, assess risk and make evidence-based recommendations.
• Experience leading investigations and driving corrective and preventative actions to resolution.
• Confident engaging with suppliers and internal stakeholders, with the ability to influence outcomes and challenge constructively where required.
• Excellent organisational skills, with the ability to manage multiple investigations, priorities and stakeholder expectations simultaneously.
• Strong communication skills, both written and verbal, with the ability to present technical information clearly to a range of audiences.

At Screwfix,

Your Wellbeing Comes First

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE

#LI-Hybrid

Rewards & Benefits

Bonus

We believe that success should be shared and hard work should be rewarded. Our yearly bonuses are based on our business targets and measures.

Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Gym Discount

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

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Benefits

at Screwfix

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

Open Development Programme

You can take your career almost anywhere at Screwfix. Whether you want to side-step into another department or expand your business knowledge, this programme offers a huge range of learning modules and is open to all colleagues.

Aspiring Leader Programme

For those looking to step into management, this programme focuses on action-based learning. Under close mentorship, you’ll develop leadership skills as you take on real business challenges.

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“It’s a really diverse opportunity to see your work come to life across some of the biggest platforms - whether it be magazines, radio, tv, newspaper. It’s really exciting.”

Alan Trice | Senior Marketing Manager

“Lots of other business areas look to us to help them understand customer data and give them support. There’s lots of responsibility.”

Sully Lawrence | Data Scientist

“When the opportunity came up to do this job I totally put everything into it, it's what I've wanted to do for years.”

Immy Love | Screwfix Live Marketing Manager

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Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Application process

Apply

Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.

Interview

Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.

Offer

If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.

QA Specialist (Continuous Improvement)

QA Specialist (Continuous Improvement)

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GXO, C/O Screwfix,, DC2, Prologis Park, Stafford, ST16 1GY

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Fixed Term/Secondment (37.5) - Fixed