Customer Service Assistant (Hospitality)

Company Description

Customer Service Assistant (Hospitality)

• Harwell Campus, Didcot
• 37.5 hours per week, 5 days over 7
• £13.40 per hour + paid overtime

Looking for a role where you can learn and grow?

We’re looking for a friendly and reliable Customer Service Assistant (Hospitality) to join our front of house team at a busy and modern workplace restaurant.

You don’t need loads of experience. If you’ve got a positive attitude, enjoy working with people, and are willing to learn, we’ll support you every step of the way.

You’ll be working across a 500 seat staff restaurant, coffee shop and hospitality service, helping to create a welcoming and professional experience for every customer.

What You’ll Get

• 28 days holiday including bank holidays
• Your birthday off
• Free meals on shift
• Paid overtime opportunities
• 3 volunteering days
• Enhanced family leave, including maternity and grandparent leave
• Training, development and apprenticeship opportunities
• Pension and life insurance
• Discounts on shopping, travel and entertainment
• Wellbeing support and employee assistance programme
• Cycle to work scheme

Why Join Us?

At BaxterStorey, we know it’s our people that make the difference. You’ll be part of a supportive team where you’re encouraged to learn, develop and build your confidence in a customer facing role.

We focus on creating a positive working environment where people feel valued and have a good work life balance.

Ready to Apply?

If you’re approachable, dependable and willing to learn, we’d love to hear from you.

Job Description

Overview

We are looking for a positive and reliable Customer Service Assistant (Hospitality) to join our front of house team within a busy workplace catering environment.

This is a customer facing role where you will support the day to day running of the restaurant, coffee shop and hospitality services. You will play a key part in delivering a welcoming, efficient and professional service.

Experience is helpful, but attitude is more important. We are looking for someone who is willing to learn, takes pride in their work and enjoys being part of a team.

Key Responsibilities

• Support the setup and service of food counters and hospitality areas
• Serve customers in a friendly, professional and efficient manner
• Maintain high standards of food presentation and display at all times
• Keep all service areas, counters and dining spaces clean, tidy and well stocked
• Be visible and approachable during service, responding quickly to customer needs
• Build a good understanding of the food offer to confidently assist customers
• Work across different service areas as required to support the team
• Follow all food safety, health and safety and hygiene standards
• Complete cleaning tasks in line with daily and weekly schedules
• Work collaboratively with colleagues to ensure a smooth and efficient service

What We’re Looking For

• A positive attitude and willingness to learn
• Good communication and customer service skills
• Reliable, punctual and able to work as part of a team
• Good attention to detail and organisation
• Flexible approach to working across different areas

Working Environment

You will be based within a large, modern workplace catering operation, including a high volume staff restaurant, coffee shop and hospitality services.

Additional Information

About Us

BaxterStorey is one of the UK’s leading contract caterers, delivering fresh, innovative food across Business and Industry.

We work closely with our clients to create tailored food experiences that suit each workplace, from busy staff restaurants to high quality hospitality.

What We Stand For

Sustainability

We are committed to responsible sourcing and reducing our environmental impact in everything we do.

Nutrition

We believe good food supports wellbeing. Our meals are freshly prepared, balanced and made with quality ingredients.

Food Innovation

From themed events and tasting tables to chef demonstrations and food theatre, we create dining experiences that are engaging, creative and enjoyable.

Our People

Our people are at the heart of our business. We invest in training and development to help our teams grow, build confidence and progress in their careers.

We’re not looking for perfection. If you’re motivated, positive and willing to learn, we’ll support you to reach your potential.

Inclusion and Diversity

We are proud to be an inclusive employer and welcome applications from all backgrounds.

We are committed to creating a workplace where everyone feels respected, supported and able to be themselves. Our ambition is to set the standard for inclusion within hospitality.

Important Information

• This role is subject to satisfactory references
• A DBS check is required due to the nature of the site

Ready to Join Us?

If you’re enthusiastic, willing to learn and want to be part of a supportive team, we’d love to hear from you.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.