GP Surgery Administrator

Key Responsibilities Administrative Duties Maintain accurate and up-to-date patient records, ensuring compliance with GDPR and confidentiality policies. Process referrals, medical reports, and other correspondence in a timely and efficient manner using iGPR or other software. Support the management of incoming and outgoing mail, including electronic and written correspondence. Handle the coding of clinical information and summarising (including digitalisation of) patient notes. Assist with the preparation and delivery of practice audits, reports, and performance data. Reception Support Provide backup support for reception staff during busy periods, including answering phone calls and booking appointments where necessary through the Rapid Health system. Handle patient queries, signposting them to the appropriate service or clinician when required. Coordination and Scheduling Organise and schedule meetings, including minute-taking and distributing agendas as required. Support the management of clinics by coordinating patient recalls and appointment reminders. Assist with rotas for clinical and non-clinical staff, ensuring adequate cover. IT and Systems Support Use clinical systems (e.g., EMIS) to manage patient records and practice workflows. Troubleshoot minor IT issues and liaise with external IT support when necessary. Customer Service Handle patient feedback, complaints, and concerns in a sensitive and empathetic manner. Promote a positive image of the practice and ensure high levels of patient satisfaction. Additional Duties Assist with the implementation of new policies, procedures, and initiatives as directed by the practice management team. Participate in training and development activities to improve skills and knowledge relevant to the role. Support ad-hoc projects and administrative tasks as required by the practice.