Practice and Primary Care Network (PCN) Manager

Key responsibilities Finance Working with the Partners, Clinical Director and Practice & Business manager as appropriate to; Ensuring the organisational requirements of the practice and PCN contracts with NHSE are fully met and complied with Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services Supporting the PCN practices and Clinical Director to develop and implement processes to achieve clinical targets Directly contributing to profit improvement by exploring areas for increasing income and reducing costs Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level Assist in the development of practice budgets and financial systems Develop PCN budgets and financial systems Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners and PCN practices Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes Liaising with the ICB and payment agencies regarding queries with payments relating to the Practice and PCN contracts Present financial forecasts and budget reports for the PCN Ensure financial risks are recognised and discussed within the PCN Liaise with the accountants and Clinical Director to produce year-end accounts, in line with the PCN Agreement Strategic Planning Keep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, within the PCN and education bodies Formulate objectives and research and develop ideas for future practice and potentially PCN development To represent the practice at PCN, locality and ICB meetings To make recommendations to the partners for practice and PCN development with regard to enhancing patient services and potential sources of income Establish and agree objectives and priorities for PCN activity in line with contract requirements, the network agreement and budget availability. Regularly review a costed PCN Business Plan that delivers relevant services and improvement projects. Human Resources Working with the Partners, Clinical Director and Practice & Business Manager for; Recruitment and selection of staff working, including contracts of employment and job descriptions Employment Law compliance for the disciplinary and dismissal process Awareness of current employment legislation To develop and maintain good employee/employer relationships To ensure that members of the existing staff team are aware of any changes that occur in the practice and PCN To maintain good communication at all times with the practice and PCN teams To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To ensure that suitable facilities are available to enable all staff to work within the practice and PCN Responsibility for the health and safety policy and its implementation Facilitating the development of a multi-disciplinary effective primary health care team Regulated and revalidation compliance for all clinical team members in the practice and PCN Information Technology Overall responsibility Ensure the update and compliance of appropriate information governance systems Ensure all Practice IT and telephone systems are functioning effectively Ensure the IG and DSP toolkit requirements are met Keep abreast of new technology and ensure existing IT is used to its full potential Patient Services Working with the Partners and Patient Services Operations Manager to Ensure that the Practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation for the Practice and PCN Oversee and manage effective appointment systems Routinely monitor and assess practice and PCN performance against patient access and demand targets Manage the complaints management system Manage the significant events system Maintain the Patient Participation Group (PPG) Premises and Equipment Overall responsibility Responsible for the management of the building Represent the practice to negotiate contracts and their renewals Liaise with NHSE in notional reviews Ensure property owned by the partners is safe, effective and fit for purpose Responsible for planning and premises expansion projects Project management responsibility for premises refurbishment CQC Working with the CQC registered manager to Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews. Risk Management As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance. Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation. Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act. Ensure that effective safeguards are in place to prevent any type of fraud. Compliance with professional and legal requirements and guidelines. Delivery of appropriate education and training in health and safety. Ensure the practice complies fully with all GDPR regulations. Training and Development The post holder will be expected to engage in appropriate personal development opportunities. Communication Ensure compliance with the latest NHS recommendations Understand the practice communication system Build/maintain good working relationships with the NHS, ICB, neighbourhood teams, hospitals, community agencies, LMC (Local medical Committee) other GP practices, within the PCN, pharmacists, education bodies, voluntary and private organisations Represent the practice and PCN at meetings and seminars Present a professional image and always promote the practice and PCN Share skills and expertise with others Ensure continuity of practice and PCN staff and clinical meetings Responsible for the PCN response to online feedback Coordinate the digital presence and communications via the PCN website, social media, and SMS technology Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.