GP Receptionist / Care Navigator

This job description is not exhaustive and may be reviewed and updated periodically. You will be expected to carry out any reasonable duties requested from time to time. Use the computer software programmes appropriately for the benefit of patient care. Troubleshoot basic computer issues, contacting the Help Desk when necessary. Scan letters and medical reports onto the computer system. Handle and process requests for repeat prescriptions efficiently. Inform patients of their test results when normal and record information accurately on the computer. Update patient details such as changes of address, telephone number, or name on both paper notes and computer records. Notify the doctor of any home visit requests. Take messages for the doctor and type letters as requested. Administration of petty cash. Attend practice meetings as required. Sort, date-stamp, and route incoming external mail appropriately. Greet patients and visitors warmly upon arrival at the practice. Open the surgery at the start of the day, disabling the alarm system, and secure the premises by locking up and setting the alarm at the end of the day. Respond to and redirect patient and visitor enquiries promptly and appropriately. Maintain and update the computerised appointment system accurately. Book, amend, and cancel patient appointments as needed. Set up new patients on the computer system in line with practice protocols. Ensure consulting rooms are clean, tidy, and stocked with adequate supplies such as examination gloves and forms. Assist with general cleaning duties if the cleaner is absent. Answer incoming telephone calls and redirect them appropriately. Maintain both computerised and manual filing systems, ensuring patient notes and other records are up to date. Work safely at all times in accordance with legislative requirements and the practices policies and procedures.