GP Administrator

JOB DESCRIPTION Job Title

GP Assistant -

Recall Administrator Post Holder

Reports To

Business Manager-Senior Administrators Team

Admin Team-Recall Team Location

Glenlyn Medical Centre Date Prepared

April 2026 ROLE PURPOSE To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The Quality and Outcomes Framework (QOF) is a system for the performance management and payment of general practitioners (GPs) in the National Health Service (NHS) in England, Wales, Scotland and Northern Ireland. The Recall Administrator will proactively book appointments for patients with chronic disease, review appointments and immunisation appointments. The purpose of this is to improve patient care and health outcomes and to maximise income generated from enhanced services, the Quality Outcome Framework (QOF) targets, immunisation targets and to meet our contractual requirements. GLENLYN MEDICAL GROUP Glenlyn Medical Group (GMG) is a large general practice serving the communities of East Molesey and Thames Ditton. The Group has a large patient list of ever increasing diversity and complexity. The workforce is equally diverse, with a large multi-disciplinary clinical team. The business provides support and staff to manage and undertake a wide variety of community services and locality-wide support services. RESPONSIBILITIES & ACCOUNTABILITIES Following instructions, the Recall Administrator will be responsible and accountable for:

Recall Administrator

Book appointments for patient using the EMIS booking system and telephone systems. Proactively manage your workload to ensure all recalls are kept up to date, flagging any issues or obstacles at the earliest opportunity. Liaising with the Business Manager and Senior Administrators and other colleagues as necessary to ensure necessary resources (clinical appointments, leaflets, protocols, searches and call lists, etc.) are available. Report progress issues into regular recall meeting. Familiarise with QOF targets, child and adult immunisation programmes, local commissioned services and schemes as advised by line manager including coding of invitations, declines and other opt-outs in line with contractual requirements. Recall patients, following the protocols for routine child immunisations and any child immunisations catch up programmes. Arrange Influenza, pneumonia and singles, RSV vaccinations for adults and at risk patients. Recall respiratory, diabetes and other chronic disease in line with QOF and LCS to include organising care home visits for learning disability and serious mental health illness. Liaise with paramedic practitioner to organise annual home visits for housebound and care home patients. Arrange Dementia annual review, NHS Health Checks and Annual health reviews for over 75s, SMI and LD patients annual reviews. Monitor drug and medication reviews. Undertake all other administrative duties in line with the QOF framework under the direction and supervision of the Business Manager/Senior Administrators, liaising with admin team members and other key health care professionals Undertake mandatory training (Data Security, Adult and Child Safeguarding, Equality Diversity and Human Rights, Conflict Resolution, Fire Safety, Health and Safety, Infection Control, Basic Life Support Training/Resuscitation, Prevent, Mental Capacity, Suicide Prevention and others as advised by Management) and ensuring that mandatory training is kept up to date. Carry out any other such reasonable duties as may be determined by your line manager within the scope of the post. Being committed to the continuous improvement and review of current practices and procedures, making suggestions for revision where need for change is indicated. KEY RELATIONSHIPS The GP Assistant/Administrator will link with a variety of key stakeholders including: The Business Manager Administration Manager The Operations Manager The Managing Director Senior Administrators The Medical Director and Associates Group HR officer BEHAVIOURS Glenlyn Medical Group has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations for all team members to adhere to and demonstrate.

Managing self

Take care of your own well being Manage yourself and your emotions Share your knowledge and experience Use appropriate language when communicating to others to ensure they understand Be decisive Be positive focus on what you can do and why something will/could work Actively seek feedback and act on it (where appropriate) Know when to step in and do it yourself and when to leave others to have a go

Be self-aware

know your strengths and development needs and look for ways to develop Be visible ORGANISATION STRUCTURE ADDITIONAL INFORMATION Health and Safety at Work Act The Post Holder is required to take reasonable care for the safety and health of themselves and others who may be affected by their acts; and to co-ordinate with management in the promotion and maintenance of health and safety measures. Equality and Diversity Glenlyn will not tolerate any form of discrimination or harassment of our staff and people who use the services, those who care for them and those visiting the practice for business and on a voluntary basis by any other individual. Any person who expresses any form of discrimination against or harassment of any member of our staff or patients will be required to leave the practice premises immediately and will be subject to the Practices Disciplinary Process.