Reception

Job responsibilities Primary key responsibilities The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. The efficient opening and closing of practice premises, ensuring that security is maintained at all times. b. Accurately detail information on patients records within the clinical system c. Maintain and monitor the practice appointment system d. Process personal, telephone and e-requests for appointments e. Assist with total triage administration f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately g. Signpost patients to the correct service h. Initiate contact with and respond to, requests from patients, team members and external agencies i. Photocopy documentation as required j. Input data into patients healthcare records as necessary k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team l. Manage all queries as necessary in an efficient manner m. Support all clinical staff with general administrative tasks as requested n. Undertake a broad spectrum of administrative duties commensurate with the role o. Be an integral part of the general practice team p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children q. Support in the delivery of enhanced services and other service requirements r. Undertake all mandatory training and induction programmes s. Ensuring that the doctors' rooms are well stocked with the necessary forms and paperwork t. Ensuring that the reception and waiting areas are tidy, respectable, and ready for use at all times. u. Maintain a clean, tidy, effective working area at all times v. To ensure a safe working environment is maintained at all times w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Wider responsibilities In addition to the primary responsibilities, the Receptionist has the following wider responsibilities: a. Support administrative staff, providing cover during staff absences b. Action incoming emails and correspondence as necessary c. Scan patient related documentation and attach scanned documents to patients healthcare records d. Participate in local initiatives to enhance service delivery and patient care e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently f. Support and participate in shared learning