Advanced Application Support Analyst

Advanced Technical Support

Provide expert-level support for all digital applications, troubleshooting, and resolving complex system issues, and ensuring minimal disruption to clinical workflows. Provide advanced application support for all digital systems and applications that are in use at the Trust. This includes any systems and applications managed by shadow IT functions or those that have no specific owner identified and are subject to poor legacy controls.

System Integrity & Security

Ensure the security, data integrity, and performance of the clinical systems, monitoring back-office interventions, and resolving any security breaches or system integrity concerns.

Escalation Management

Serve as the primary escalation point for key stakeholders, ensuring prompt resolution of critical issues and efficient communication throughout the resolution process.

Change and Release Management

Oversee the Trusts adherence to Change and Release Management guidelines, ensuring that system changes are well-coordinated, thoroughly tested, and rolled out without disrupting operational services.

Data Quality Audits

Conduct regular Data Quality audits of back-office work and ensure that coding and configuration changes meet the required accuracy and compliance standards.

System Configuration

Manage system configurations and updates, working closely with technical teams, clinicians, and other Trust