Concierge

ROLE

Concierge

HOURS

40 hours a week

LOCATION

NESO - London

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.

Role Responsibilities

-Deliver a professional meet‑and‑greet service, ensuring every visitor feels valued and informed.

-Champion NESO workplace etiquettes and educate users on shared space principles.

-Act as a one‑stop‑shop for all customer queries across reception, hospitality, events and helpdesk, including delivery of hospitality offerings.

-Manage meeting rooms, AV setups and floor plate standards to ensure optimal functionality and presentation.

-Carry out light handyperson and facilities support tasks, including basic repairs, minor adjustments, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.

-Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.

-Conduct basic visual checks of fixtures and equipment, working safely and escalating any electrical or specialist maintenance issues to the appropriate team.

-Monitor and close helpdesk tickets promptly and accurately.

Required Qualifications

-Previous experience in a front‑of‑house, customer service, or workplace services role within a corporate environment.

-Confident, friendly communicator with excellent interpersonal skills.

-High standards of personal presentation and professionalism.

-Proficient in Microsoft Office and general IT systems.

-A proactive, hands‑on approach with the ability to manage varied tasks and respond to day‑to‑day workplace needs.

What's in it for you?

-Discounts from thousands of retailers, gyms and services via MiDeals.

-Mitie Stars recognition system

-Cycle‑to‑work scheme and life cover up to 4× your salary.

-Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.