Peer Support Scheme Officer

Part-Time (17.5 hours per week), Fixed-Term until 31 July 2029.

Royal Holloway, University of London is seeking a motivated and student-centred Peer Support Scheme Officer to help deliver and develop our University-wide Peer Support Scheme. This role sits at the heart of our work to support student transition, belonging and success, and forms part of our Access and Participation Plan.

This is an exciting opportunity to play a hands-on role in building a supportive, inclusive and connected student community, working closely with students, academic departments, professional services and the Students’ Union.

About the role

As Peer Support Scheme Officer, you will coordinate the day-to-day delivery of the University’s Peer Support Scheme, ensuring it operates smoothly and consistently across the academic year. You will support departments in establishing and embedding peer mentoring activity, oversee student recruitment and matching processes, and provide training, guidance and ongoing support to student peer mentors.

You will also contribute to evaluating the impact of peer support activity, using student feedback and participation data to inform continuous improvement and reporting to internal stakeholders.

What you will be doing

Coordinating the operation of the Peer Support Scheme, including communications, matching and record-keeping

Supporting academic departments and services to deliver effective peer mentoring programmes

Recruiting, training and supervising student peer mentors

Delivering engaging training sessions in person and online

Promoting the scheme through clear, inclusive and engaging communications

Monitoring participation and impact, and producing reports and insights

Working collaboratively with colleagues across the Student Journey Division and the Students’ Union

You will also support wider Student Engagement & Insights activity, including Welcome Week, RH100 and student surveys.

About you

You will bring strong organisational and interpersonal skills, with a genuine enthusiasm for supporting students and enhancing their experience at Royal Holloway.

You will have

Experience coordinating student-facing projects, events or schemes in a higher education or similar environment

Experience supporting or supervising students or volunteers, including recruitment and training

Excellent communication skills and the ability to build rapport with students and colleagues from diverse backgrounds

A good understanding of safeguarding and student wellbeing principles

Strong IT skills, particularly in Microsoft 365 applications

Experience of peer mentoring schemes, student insight and evaluation, or engagement data systems would be an advantage, but is not essential.

Why join us?

Royal Holloway is a University of Social Purpose, committed to advancing equity and inclusion and creating an environment where all students can thrive. You will be joining a collaborative and supportive team that values insight, innovation and kindness, and offers opportunities for professional development and growth.

Further information

This role may involve occasional evening or weekend working to support events and student activity. The post holder may be required to work at any Royal Holloway location.

If you are passionate about student engagement, belonging and peer support, we would love to hear from you.

In return we offer a highly competitive rewards and benefits package including

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.

Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Please quote the reference

0426-131

Closing Date

23:59, 19 May 2026

Interview Date

To be confirmed

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