Branch Support Unit Advisor

Team

Branch Support Unit

Location

Chelwood Gate, East Sussex (Hybrid working)

Work pattern

33 hours per week, Monday to Friday (very occasional weekend working may be required)

Salary

Up to £26,828.94 per annum

Contract

Fixed-term contract until the end of December 2026

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our

Branch Support Unit Advisor

Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes

Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits

Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams

About the

Branch Support Unit team

We sit within the Central Operations team

Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres

We currently have a team of 8 AND ONE TEAM LEADER

What we’re looking for in our

Branch Support Unit Advisor

Administration experience preferably within an office environment

A customer service background with experience interacting with members of the public

Proven ability to multi-task and work on own initiative, accurately and under pressur

A confident communicator, particularly using the telephone

Strong Microsoft Office knowledge including Word and Excel

A full UK driving licence and access to a vehicle is preferred

Able to travel away from home with some overnights

What we can offer you

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about here

Interested?

Here’s how to apply

Application closing date

21st May 2026

Virtual interview date

4th & 5th June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include

1. Anonymised application form

2. Virtual interview & Task via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey