Serco Limited • Hook RG27 9UY
About this role
Café General Assistant
Location
Serco House Hook Hampshire, RG27 9UY
Salary
13.00 per hour plus excellent benefits
Schedule
Part time 30 hours per week – 9.30am -2.30pm Monday – Friday.
Ready to impact a better future?
As a Café General Assistant in our Serco Business team, you’ll play a key role in delivering a welcoming and high-quality café experience. You’ll support day-to-day operations, ensuring excellent customer service while helping create a space that colleagues and visitors enjoy.
In this role, you’ll contribute to a positive and engaging environment where your work directly impacts customer satisfaction and the smooth running of the café. From preparing food to maintaining high standards of cleanliness, your efforts will help create a space that people trust and return to — supporting a better everyday experience for the wider community.
What you’ll do as a Café General Assistant
You’ll be entrusted to
- Support the day-to-day running of the café, ensuring smooth and efficient operations
- Prepare and serve food and beverages, including operating the barista coffee machine
- Serve customers at the counter, process payments, and provide excellent customer service
- Maintain high standards of cleanliness, hygiene, and presentation across all areas
- Assist with stock control, including deliveries and monthly stock checks
- Follow all health and safety regulations and food safety standards
- Identify strategies to attract and retain customers
- Monitor sales and trends and feedback to Café Supervisor to increase café sales, commercial sales experience would be a benefit.
Does this sound like you?
You’ll be a great fit for this role if you have
- Experience in a hospitality or café environment
- Strong customer service skills with a friendly and approachable manner
- Good understanding of health and safety and food hygiene practices
- Ability to work well under pressure and manage multiple tasks
- A positive, team-focused attitude with strong organisational skills
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
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Holidays
25 days plus 8 bank holidays
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Pension
Up to 6% contributory pension scheme
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Training and development
Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
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Health and wellbeing
Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
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Discounts
Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
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Charity
Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Employee networks
Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.