Supervisor

Job Description

About Medserv

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview

We are looking for a Supervisor to support the delivery of RPM UK services (Remote Practice Management services). Reporting to the RPM Operations Manager, this role is responsible for supervising day-to-day team operations, supporting client relationships, and ensuring clinics are delivered accurately and efficiently across multiple consultants. The Supervisor acts as a key link between clients, patients and internal teams, oversees onboarding of new clients and team members, and supports quality, performance and continuous improvement within a fast-paced environment. The role includes people supervision, operational oversight and regular travel to client and office sites.

Essential Skills & Experience

Proven experience working in a fast-paced, client-facing operational environment, managing multiple priorities simultaneously

Strong people management and supervisory skills, with the ability to lead, motivate and support team members day to day

Experience coordinating services or workflows across multiple stakeholders, ensuring quality, accuracy and timeliness of delivery

Excellent communication skills, with confidence managing professional relationships with clients, patients and internal teams via phone, email and meetings

Strong IT skills, with the ability to use systems such as Excel and CRM platforms to generate reports, monitor activity and support service delivery

Ability to handle challenging situations professionally and empathetically, including managing team, patient or client issues as they arise

Willingness and flexibility to travel regularly to office locations and client sites, including occasional overnight stays and meetings outside normal working hours

Desirable Skills & Experience

Previous supervisory or team lead experience within healthcare, medical services or an outsourced professional services environment

Experience onboarding new clients, including setting up accounts, gathering requirements and supporting smooth service transitions

Experience training, coaching or developing team members, including delivering onboarding and ongoing learning support

Exposure to auditing processes or quality assurance, with experience providing structured feedback to improve performance

Experience supporting recruitment and interview processes

Familiarity with Salesforce or similar systems used for client management and reporting

Experience contributing to the development or improvement of training materials, tools or operational documentation

Package and Benefits

£30,000 - £33,000 based on experience

Quarterly bonus scheme

Private medical insurance

Gym membership

Life assurance

Additional Annual leave

Maternity and Paternity leave

Dedicated EAP

Pension contribution

Professional development opportunities

Regular sports and social events

Healthy food with comfortable on-site recreational facilities

Access to tax incentive schemes i.e. commuter schemes and bike to work

Workcation options

Additional Info

This is a permanent full-time position with the option of one/two days remote, post probation

All offers of employment are subject to a valid work permit