Customer service specialist

Job Description

About Medserv

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview

At Medserv, the Client Relationship Team plays a critical role as the first line of support for our clients and the business. The Client Relationship Specialist will be responsible for carrying out a range of administrative and client support activities to ensure service excellence. The role requires strong communication skills, high attention to detail, and the ability to work effectively within a team environment. In addition to engaging with key stakeholders across the organisation, this position will collaborate closely with the Business Development and Operations teams to support client needs and contribute to overall business objectives.

Duties and Responsibilities

Manage the delivery of relevant information to clients and other third parties by resolving issues and addressing requests with the Operations team

Help with the onboarding of new clients and the administrative tasks associated with this

Ensure all requests are completed in a timely and efficient manner

Develop open and effective communication with each client

Manage workload of emails and calls on a daily basis

Liaise with other departments and insurance companies to ensure we deliver the best possible service to all clients

Recognise, exemplify and adhere to Medserv’s values which centre around our commitment to People, Clients and Performance

Essential Skills & Experience

Minimum of two years office-based experience in customer service-based role

Proficient in MS Office

A customer-oriented attitude

Highly organised

High degree of attention to detail; must take responsibility for ensuring all work is correct

Works collaboratively and contributes effectively within a team environment.

Desirable Skills & Experience

Healthcare industry knowledge

Previous experience in a similar client account/relationship role

Previous experience working with CRM platforms (e.g.Salesforce)

Experience in taking inbound and making outbound calls in customer service setting

Package and Benefits

£27,000 - £29,000 based on experience

Quarterly bonus scheme

Private medical insurance

Gym membership

Life assurance

Additional Annual leave

Maternity and Paternity leave

Dedicated EAP

Pension contribution

Professional development opportunities

Regular sports and social events

Healthy food with comfortable on-site recreational facilities

Access to tax incentive schemes i.e. commuter schemes and bike to work

Workcation options

Additional Info

This is a permanent full-time position, option for hybrid working post probation

All offers of employment are subject to a valid work permit