2nd Line Support Technician

2nd Line Support Technician – Join a Fast-Growing MSP

Redhill| £37,000 – £45,000 (DOE) | Career Growth | Diverse Tech Stack

Are you a capable 2nd Line Technician ready to take the next big step in your IT career?

Do you want hands-on exposure to enterprise-level tech, access to continuous learning, and a genuine pathway to 3rd Line status?

Join an industry-leading Managed Service Provider supporting 400+ businesses across the UK. You’ll work with a close-knit team of skilled engineers, tackling complex challenges and gaining the real-world experience that will push your skillset—and your career—to the next level.

The Role

As a 2nd Line Support Technician, you’ll take ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery and customer onboarding.

You will be trusted to dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments.

Your Day-to-Day

Be the go-to for 2nd line technical queries via phone, email, and ticketing systems

Deliver first-class service and manage issues from start to resolution

Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more

Collaborate with third-party vendors and internal teams

Get stuck into customer onboarding and technical project work

Tech You Will Work With

OS & Servers

Windows Server, Active Directory, Hyper-V, VMware

Virtual Desktop

Citrix, RDS

Networking

Firewalls, switches, routers

Backups

Veeam, off-site DR solutions

Monitoring & Security

MSP-standard tools, documentation systems

What You Bring

2nd Line level support in an MSP environment

Tech confidence across Microsoft ecosystems, networking & infrastructure

Logical, structured problem-solving mindset with top-tier communication skills

Customer-first attitude and ability to build strong, trust-based relationships

Passion for IT, natural curiosity, and drive to grow your technical skill set

Happy to pitch in with occasional (paid) overtime during peak periods

A full UK driving licence and access to a vehicle (essential due to location)

What’s in it for You?

Company laptop

Performance-based bonus

22 days holiday (rising to 25 with service)

Ongoing training & certifications

Regular team social events

Genuine career progression into project engineering or specialist routes

Ready to Elevate Your IT Career?

You’ve got the experience, the drive, and the passion. All that is missing is the right environment—and here it is.

LH18515

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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