Breast Imaging Administrator

1. Ensure that the service provided to patients and other service users is empathetic, caring and efficient. This may involve for example, tactfully encouraging patients not fully aware of the severity of their medical condition to attend investigations without unduly alarming them, or, dealing with patients, or their relatives/ care providers, who may be upset, angry or distressed. 2. Deal with telephone enquiries from patients, patients relatives, patients care providers, general practitioners and referrers. A working knowledge of breast imaging will be necessary to ensure that a second call is not required and that queries are dealt with at the first point of contact or passed to the relevant area. Calls cover a whole variety of subjects including: Booking symptomatic imaging appointments with anxious patients. Anxious patients seeking advice on their forthcoming examinations or who are unhappy about the priority of the appointment they have been given. Patients unable to attend and need to change their appointment time or date. General practitioners/consultants, requesting verbal results of imaging examinations. Clients seeking advice/ information about the National Breast Screening Programme (NHSBSP) Varied general enquiries Please refer to the Job Description attached for full details