Outpatient Receptionist Scheduler | Milton Keynes University Hospital NHS Foundation Trust

Outpatient Receptionist Scheduler

Department Patient Access

Band 3 £25,760 - £27,476 Per annum, pro rata

Hours

20 per week Evenings, all MKUH roles will be considered for flexible working

✨ Be the Smile That Makes a Difference ✨

Got a warm, welcoming smile and the kind of communication skills people remember? Good—because we’re looking for someone exactly like you.

Join our exceptional outpatient reception team on a Fixed Term Contract for Maternity Cover and become a face of patient care across our services.

This isn’t just a desk job. You’ll be the heartbeat of our reception areas—greeting patients, guiding them, and making every interaction count across 15+ locations, including Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court, and Stony Stratford.

What you’ll bring

• A naturally friendly, confident presence
• Communication skills that actually connect with people
• A mindset that lives our values: We Care. We Communicate. We Contribute. We Collaborate.

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Hours

Monday to Friday, between 15:00 – 20:00

This role gives you variety, responsibility, and real human connection

We look forward to hearing from you!

Please note that we are not able to offer sponsorship for this role

Interview w/c 08 June 2026

You will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

You will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function.

You will work consistently to provide high quality customer service and will be always professional.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

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• Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
• Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.

Central Booking Office

• Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
• Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.

Reception

• Greet patients and other visitors professionally.
• Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.

Please refer to the Job Description for further details

This advert closes on Monday 25 May 2026