Office Administrator (on behalf of Southern Counties Caring Ltd)

We are looking for a full time experienced administrator who will bring dynamism and professionalism to co-ordinate the smooth running of our healthcare organisation, Southern Counties Caring.

Southern Counties Caring is a fast developing care organisation specialising in live-in care; home and domiciliary care; night support and supported living services. Our approach is centred on bringing superlative healthcare to all our clients to enable them to maintain their independence in the comfort of their own homes for as long as possible.

The Office Administrator role requires an exceptional communicator who will be the overarching lynchpin with responsibility for the day to day running of the organisation. As we work within a complex regulatory framework, you will need a forensic attention to detail and excellent multi-tasking skills to enable SCC to consistently deliver high levels of service to some of the most vulnerable people in our communities.

Qualifications

▪ 3 years experience in healthcare administration

▪ Level 3 or Level 5 certificate or diploma in health and social care

▪ Level 2 or Level 3 Diploma in Business Administration

Required Skills & Capabilities

▪ Highly Organised

▪ Good time management

▪ Excellent communication skills

▪ Knowledge of care sector regulations

▪ IT skills (Excel; Word; email management and care management software)

▪ Attention to detail and confidentiality awareness

▪ Ability to work under pressure

▪ Flexible and team player

▪ Knowledge of working with carers on sponsorship visas

Key Responsibilities

1. Manage Records & Documentation

▪ Maintain and update records

▪ Ensure documents are accurate and compliant with regulations

▪ Uphold confidentiality

▪ File incident reports, client risk assessments and staff records

2. Scheduling & Co-ordination

▪ Co-ordinate staff appointments for supervisions

▪ Monitor staff probations & arrange staff appraisals

▪ Arrange job interviews

▪ Organise staff training

3. Communications

▪ Act as the main point of contact for staff and management

▪ Respond to emails; telephone calls; complaints and general enquiries

▪ Liaise with external professionals including the company accountant and HR

4. Compliance & Regulation

▪ Ensure that staff meet regulatory standards as set by CQC and the Home Office

▪ Help prepare documentation for inspections and audits

▪ Monitor ad maintain records of staff training and certification

▪ Track DBS and other mandatory checks

5. Staff Support

▪ Assist with recruitment documentation and on-boarding

▪ Support management with HR administration