Support Coach

Job Title

Support Coach

Location

This role is based in Chatham, the service is a short walk from Chatham station. Unfortunately, this service does not have step free access.

Salary

£26,200

Shift Pattern

37.5 hours per week, Monday to Friday 09:00 - 17:00. You may be required to work bank holidays and outside these hours in line with the needs of the service and residents.

About the Role

We're hiring a Support Coach role to work within the Medway Supported Accommodation team. This team offers support to 52 residents across services in Gillingham, Chatham and Rochester for single homeless people and those who may have a history of offending, these projects are commissioned by the Medway Council Housing Related Support team.

As a Support Coach, you will identify individual resident needs and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals, during which we support them to improve their quality of life, access treatment programs, and secure stable housing. Our Medway homeless project focuses on people with a housing related support need we encourage service residents to develop coping strategies and supportive relationships to empower them to maintain their mental health, be a part of the community, and achieve their personal goals. Support enables service residents to significantly improve their opportunities and develop fulfilling and settled lives within the community. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include

Keep support plans updated on our online portals as appropriate

Supporting residents with daily tasks who may be facing challenges with complex needs such as mental health, substance use, homelessness and offending backgrounds

Create tailored support plans through one to one sessions, group sessions, and multi agency meetings

Holding a caseload, conducting key work sessions which are personable to their needs

Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies

Encourage residents to take part in activities and events such as movie nights, cooking evenings, and games nights

Keep support plans up to date on a regular basis

Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary

Carry out general housing management support

About You

We're looking for a driven and compassionate individual who understands the needs of our residents provide high quality care and support whilst working in a social care setting. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.

Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs

Ability to show empathy and compassion to our residents, and different challenges they face

Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents

Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders

Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs

Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges

Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

25 days (Full time equivalent) annual leave, increasing with the length of service

Employer Pension Contribution

Eligibility to register with Blue Light Discount Card

Access to discounted tickets for music events, shows, sports and more

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work

Training and Development, including access to courses, upskilling, and progression plans

Employee Assistance Programme, including counselling

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

EDI Ambassador programme