Retail and Leisure Manager

• 40 hours per week
• 5 Days out of 7
• £29,000 per annum
• Sodexo rewards and benefits

Job Introduction

Sodexo believes that government agencies should foster an environment of respect, operating with efficiency and effectiveness to promote productivity. We prioritize employee well-being and play a vital role in fostering stronger communities.

We are now seeking a Retail and Leisure Manager to join our team at Army Aviation Centre SO20 8DY

What you’ll do

• Lead, motivate, and develop retail, leisure, and guest services teams to deliver exceptional customer experiences.
• Manage recruitment, onboarding, rotas, training, and performance reviews.
• Oversee day-to-day retail and leisure operations, ensuring high standards of service, cleanliness, safety, and presentation.
• Drive revenue growth and support commercial performance through events, promotions, and operational initiatives.
• Monitor budgets, financial performance, and reporting to support business objectives.
• Build and maintain strong relationships with tenants, vendors, partners, and stakeholders.
• Handle escalated customer issues professionally and use feedback to improve services and operations.
• Ensure full compliance with health & safety, safeguarding, fire safety, and company policies.
• Conduct risk assessments, audits, incident investigations, and maintain accurate compliance records.
• Support marketing campaigns, seasonal events, and customer engagement initiatives to increase footfall and brand loyalty.

What you bring

Essential

• Previous experience managing retail, leisure, hospitality, or customer-focused operations.
• Strong leadership, people-management, and team development skills.
• Excellent communication and stakeholder relationship-building abilities.
• Commercially focused with experience managing budgets, KPIs, and operational performance.
• Good understanding of health & safety, compliance, and operational procedures.
• Proven experience managing client and customer relationships.

Desirable

• Experience working within a military environment.

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications