Discharge Officer - Integrated Discharge Hub

Communication and Key Relationships To ensure communication is clear and carried out in a way that consistently displays professionalism and MKUH values at all times to ensure effective working relationships with colleagues, clients/patients and other professionals/agencies. The post holder will communicate in person, via telephone calls, emails and MS Teams and ensure information is provided and received in line with GDPR and Information Governance. This will require high levels of interpersonal skills and a level of tact and empathy. This will also require advising and signposting to appropriate services. Administration Duties To collaboratively work with the patient and/or representative along with MDT professionals to gather information to contribute to the completion of the IDH referral form to enable safe and timely discharge planning. To manage complex and sensitive information on a daily basis, using empathy and reassurance skills at all times with all people. Ensure that information is recorded and shared in line with information governance. Discharge Planning To lead on simple discharge planning working with the MDT to ensure discharge is safe and seamless. To identify and escalate barriers in relation to a simple discharge and initiate actions to resolve them in order to facilitate safe and efficient discharge. Improving Patient Journey As part of the MDT identify barriers to a patients discharge and escalate to the appropriate professional to address. Ensure patients who have been identified as suitable for discharge outside core working hours are reviewed and clear discharge plans are documented. Please refer to the job description for further details.