Home Ownership Officer

Job Advert

About the Role

We’re looking for a confident, proactive Home Ownership Officer to join our team and provide high‑quality services to

leaseholders, shared owners, and freeholders.

You’ll be the first point of contact for all homeownership enquiries, ensuring residents receive clear, accurate and timely

information while helping us deliver excellent customer experience across our portfolio.

What You’ll Be Doing

* Managing a caseload of homeownership customers, including leaseholders, shared owners, and freeholders.

* Responding to enquiries on service charges, leases, major works, and homeownership rights.

* Supporting in the preparation and issuing service charge estimates, actuals, and supporting documentation.

* Supporting Section 20 consultation processes and liaising with internal teams and contractors.

* Handling staircasing, resales, lease extension and other homeownership transactions.

* Ensuring compliance with legislation, regulatory standards, and internal policies.

* Building strong relationships with residents, providing clear guidance and resolving issues effectively.

* Maintaining accurate records and contributing to continuous service improvement.

What We’re Looking For

* Experience in homeownership, leasehold management, or a similar housing role.

* Strong understanding of leases, service charges, and relevant housing legislation.

* Excellent communication skills with the ability to explain complex information clearly.

* Confident in managing challenging conversations and finding practical solutions.

* Highly organised, detail‑focused, and comfortable managing a varied workload.

* A customer‑centred approach and a commitment to delivering great service.

We offer

* A performance based annual bonus + pension contributions matched up to 6%

* 28 days holiday + bank holidays and the option to buy/sell holiday

* Training & Development and opportunities for continuing professional development including regular tool box talks

* A great team of colleagues to work with

* Regular social and charitable events and a range of wellbeing activities

* Enhanced family leave policies

* A really competitive package of flexible employee benefits including a cycle to work scheme

* Free parking and disabled parking

* Access to two holiday homes in Norfolk and Dorset

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of

opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and

eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital

status, or pregnancy and maternity.

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the

job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate

they can do the job.

Instructions for potential applicants

Please note we're using an anonymised recruitment process for this role. This means the

shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done

based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling

us about your skills and experience.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.