Neighbourhood Services Officer

Job Advert

Are you passionate about delivering exceptional housing management services? We are seeking a Neighbourhood Services Officer to

join our team, on a full time permanent basis, playing a vital role in fostering positive relationships with residents and

ensuring our housing services are responsive to their needs.

Key Responsibilities

* Actively engage with residents, delivering housing management and tenancy services while addressing breaches and neighbourhood

disputes.

* Serve as an ambassador for mhs, demonstrating integrity and respect while building constructive relationships across teams.

* Promote a positive complaints culture, using resident feedback to enhance service delivery and ensure high satisfaction levels.

* Oversee designated social housing neighbourhoods, ensuring adherence to tenancy conditions and achieving service targets.

* Collaborate with internal and external partners to address anti-social behaviour and provide vital support to residents during

critical situations.

* Offer general housing advice, assist new tenants in understanding their rights and responsibilities, and ensure they settle

into their homes.

* Maintain accurate records on systems like ONE Housing and ensure strong data governance.

What We’re Looking For

Essential

* Excellent verbal and written communication skills.

* Strong problem-solving abilities and a solid understanding of housing and tenancy law.

* Proficiency in Microsoft Office applications and digital systems.

* Proven experience in a housing sector environment focused on outstanding customer service.

* Experience in managing customer complaints effectively, ensuring needs are prioritized.

* Resilient and empathetic, able to handle challenging conversations professionally.

* Awareness of cultural diversity and ability to provide tailored support.

Desirable

* Experience in preparing cases for legal action, including court attendance.

* Relevant professional qualification, such as CIH Level 2 or 3.

We offer

* A performance based annual bonus + pension contributions matched up to 6%

* 28 days holiday + bank holidays and the option to buy/sell holiday

* Training & Development and opportunities for continuing professional development including regular tool box talks

* A great team of colleagues to work with

* Regular social and charitable events and a range of wellbeing activities

* Enhanced family leave policies

* A really competitive package of flexible employee benefits including a cycle to work scheme

* Free parking and disabled parking

* Access to two holiday homes in Norfolk and Dorset

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of

opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and

eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital

status, or pregnancy and maternity.

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the

job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate

they can do the job.

Instructions for potential applicants

Please note we're using an anonymised recruitment process for this role. This means the

shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done

based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling

us about your skills and experience.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.