Clinical Support Worker and Administrator B3

Please refer to the full job description & person specification

Clinical and Technical

Is proficient to monitor and record vital signs (e.g., blood pressure, pulse, temperature,oxygen saturation), body weight, height and BMI.Recognise and promptly report changes in patient condition to a registered professional. Is proficient in performing Point of Care sample testing and be able to make a judgementsto meet the requirements of the clinical investigation unit assessments, typically analysingsamples and following the appropriate SOP. Ensures that collected clinical samples at the unit are correctly packaged for transportationto the laboratory in accordance with the policies and procedures of the Pathology Department. Is proficient in the use, maintenance and quality control procedures of the departmentalequipment. Works to ensure that departmental performance targets are met by continually assessingpriority of own work; taking into account individual needs of the patient. To monitor patientdemand levels in the clinics. Is fully conversant with and works to relevant departmental policies and Standard OperatingProcedures, ensuring that personal performance complies with ISO standards (Internationalstandards organisation). Provides support to members of staff, and encourage best practice. Maintain and update patient files as and when required. Contact patients for rebooking and appointment scheduling, ensuring correct printappointment cards, letters, and picklists for clinics and sent in a timely manner. Create and manage clinic schedules, including adding slots and cancelling clinics on thedepartmental/trusts IT systems. Liaise with other hospitals to retrieve blood test results following the appropriate performanceindicators.

Information Technology

Is able to use the departmental /Trusts computer system to check emails and participate ine-learning To view and move between several open applications simultaneously e.g., site specific ICEapplications, EPR, printing screens Is able to book/cancel and change appointments as necessary. To determine/select blood request for an individual patient and print relevant/correct bloodrequest forms To determine urgency of appointments and select appropriate timescale for appointments. Escalate functionality issues to the operational manager. The work requires flexible approach to hours of employment. The department can operate from 7:00am 6:00pm Monday to Friday.