Care Co-ordinator

The duties and responsibilities to be undertaken by members of the reception team are varied and will differ from time to time under the direction of the Reception Manager / Lead Clinical Practitioner / Partners / Practice Manager, dependant on current and evolving practice workload and staffing levels. Maintain patient confidentiality at all times To answer telephone and deal with queries appropriately To book appointments for patients according to practice policies To deal with all prescription requests according to practice policies To register new patients according to practice registration protocol To extract patient records when required To order transport when required To take and record all patient visit requests according to practice policies To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation To take and record all messages according to practice policies To liaise with all other members of the primary care team as appropriate To carry out administrative tasks within any department as required To carry out/cover any other tasks suitable for the grade