Customer Service Officer

Dear Candidate,

Please find attached the job description below for your reference. Let me know if you have any questions

Job Title

Customer Services Officer

Location

Surbiton, KT6 4NG

Salary

£25,883.52

Hours

40 hours per week, on a rota basis and it's a permanent position

About the Role

As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.

Key Responsibilities

• Greet and assist visitors, providing information on services and facilities
• Operate reception and telephone switchboard, log repairs, and process payments
• Conduct regular safety checks, including fire evacuation procedures and first aid
• Support residents and users of Health and Wellbeing services with bookings and enquiries

Essential Requirements

• Experience in customer service or working in a public-facing role
• First Aid qualification (or willing to train)
• Ability to work on a rota, including evenings, weekends, and public holidays
• Strong communication and interpersonal skills

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.