Administrator

Regulatory Advisor (Administrative) Farnborough (Hybrid Working)

Long-term Temporary Assignment

Competitive Hourly Rate

About the Role

We are currently recruiting for a Regulatory Advisor to join a global premium automotive brand on a long-term temporary basis. This is an exciting opportunity to work within a fast-paced regulatory team, supporting the management of customer complaints, DSARs, and key administrative processes.

You will play a vital role in ensuring high-quality service delivery, regulatory compliance, and excellent customer outcomes, while managing a high-volume workload.

Key Responsibilities

Log and manage DSARs, complaints, and claims accurately

Triage and respond to high volumes of emails (approx. 500 daily) across multiple inboxes

Process incoming postal correspondence and same-day actions

Issue acknowledgement letters and manage exception reporting to meet SLAs

Support with FOS referrals and regulatory case handling

Provide guidance and support to internal teams and stakeholders

Maintain accurate records and ensure compliance with regulatory standards

About You

We're looking for someone who thrives in a busy, structured environment and has a strong eye for detail.

You will have

Previous experience in administration, customer service, or complaints handling

Strong organisation and time management skills

Ability to work independently and manage a high-volume workload

Excellent communication and interpersonal skills

A proactive mindset with the ability to prioritise and multitask effectively

What's in It for You

Opportunity to join a well-established, global brand

Gain valuable experience in regulatory compliance and customer experience strategy

Develop skills in

Conflict resolution

Stakeholder engagement

Data analysis

Hybrid working environment

Competitive pay + performance bonus

Generous holiday allowance

✅ Apply Now

If you're a detail-oriented professional who enjoys working in a fast-paced environment and delivering excellent service, we'd love to hear from you.

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