Operations Officer

Operations Officer

Location

Aldershot (office-based)

Pay

£15.30 per hour

Contract

Temporary - up to 3 months

Start Date

ASAP

Brook Street are currently recruiting for an Operations Officer to join a specialist government organisation involved in important investigative and safety work across the UK and internationally.

This is an excellent opportunity for someone with strong administration and communication skills who enjoys working in a fast-paced environment where accuracy, organisation, and professionalism really matter.

Working as part of a small and supportive Operations Centre team, you'll play a key role in helping coordinate responses, supporting investigations, and ensuring critical information is handled efficiently and accurately.

The Role

No two days are the same in this varied operational support position.

Duties will include

• Managing calls to a reporting line and accurately recording incident information
• Supporting duty coordinators with operational enquiries and follow-up activity
• Maintaining and quality-checking information within internal case management systems
• Assisting with investigation support activities and stakeholder communications
• Monitoring shared inboxes and responding to public and organisational enquiries
• Coordinating travel and accommodation bookings for operational deployments
• Updating records and maintaining accurate documentation
• Providing wider administrative and operational support to the team

What We're Looking For

We're looking for someone who is

• Highly organised with excellent attention to detail
• A confident communicator with a professional telephone manner
• Able to handle sensitive conversations calmly and empathetically
• Comfortable managing a varied workload in a busy environment
• Proficient in Microsoft Office applications
• A strong team player with a proactive approach

Previous administration, operations, customer service, or coordination experience would be beneficial.

Important Information

Due to the nature of the work, the successful candidate may occasionally be exposed to sensitive or distressing information as part of the investigation process. Full support and guidance will be provided.

Working Hours

-

Monday to Thursday

08:30 - 17:00

-

Friday

08:30 - 16:30

Location

The office is based in Aldershot, near Farnborough. Free secure parking and bicycle storage are available on site. Please note this location is not served by public transport.

Why Apply?

• Opportunity to support meaningful and important work
• Varied and interesting day-to-day responsibilities
• Experience within a specialist government environment
• Supportive team setting
• Immediate start available

Apply now to be considered.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.