Technical Support Officer

Forestry Commission - Forest Services - which the Technical Support Officer (Administrator) will be part of, are the government's forestry experts facilitating delivery of government policy to protect, improve and expand England's woods and forests.We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect, improve and expand England’s valuable woodland assets.

We encourage good practice through professional advice, partnerships, advocacy and grants while discouraging damaging or inappropriate forestry practice through regulations and standards.

Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies. We are seeking a dynamic individual who learns quickly to provide technical support to our team of Woodland Officers, Woodland Creation Officers and Field Managers. The post holder will be required to:

1. Casework facilitation through the preparation of electronic case files from multiple platforms providing all necessary documents ready for Woodland Officer review, allocating cases, and providing further administrative support during processing through to case completion.

Updating national and local trackers and maintaining a ‘rolling’ progress report on all casework for managers.

Supporting Woodland Officers with queries, process and documentation relating to grants and incentives.

Liaising with agents and government bodies to resolve queries relating to incentives and ensure workflows progress efficiently.

Communicating updates from NO on process changes to the field teams and inputting in to process changes.

Use Power BI and Excel and create and update local reports and dashboards to provide management information.

2. Support wider team members with ad-hoc requests including reporting, data interrogation and technical and system advice.

While most of the work is administrative the post offers an opportunity to learn how trees, woods and forestry deliver a range of environmental, social and economic benefits and how Government supports this.

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