Ward Administrator

Communication & Front-of-House Welcome all visitors to the ICU in a friendly, professional, and empathetic manner.Respond promptly and politely to telephone and face-to-face enquiries, ensuring accurate message-taking and appropriate escalation Patient Pathway & Information Management Independently manage the ICU elective admissions diaryAutonomously schedule, cancel, and update ICU follow-up clinic appointments Administrative Support Provide day-to-day administrative support to ward managers and senior staffMaintain effective organisation of unit paperwork and documentation Liaison & Coordination Liaise with clinical teams, bed managers, other departments to support effective communication and workflow.Arrange translation services when required, following approved Trust processes. Professional Standards Uphold all Trust policies, including those relating to Infection Control, Confidentiality, Data Protection, and Uniform.Demonstrate sensitivity when supporting distressed or bereaved patients and families, escalating to senior staff where appropriate Please refer to the attached job description for further information