Locality administrator | Medway Community Healthcare CIC

· Have you got an eye for detail?

· Do you have a passion for patient care?

· Do you have great communication skills?

If you answered yes, we’ve got the perfect role for you!

We are looking for Locality Administrators

• Dealing with complex and sensitive information.
• Needing to adapt your style of communication according to need and situation.
• Having problem solving skills and be able to manage expectations and use your initiative.
• Supporting the clinical teams daily with capacity and referral management and work as a key member of the coordination team.
• Also supporting performance reporting and collection of data.

If this is you we look forward to welcoming you to our team.

So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
• You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
• MCH is considering merging with Kent Community Health Foundation Trust (KCHFT). If the merger goes ahead, the proposed transfer date is 30thSeptember 2026 and this role will be subject to TUPE transfer to KCHFT.

1.Communication and relationship skills

• Provides professional and courteous service to a range of customers, liaising with

patients/clients, carers, families, health professionals and other organisations.

• Will be expected to respond appropriately to unexpected and challenging situations

which may include contact with patients or staff in emotional situations maintaining a

calm and professional approach (support available).

• Give non-clinical advice and signposts appropriately e.g. to clinical colleagues.
• Able to escalate issues and risks to line manager as appropriate.
• Liaises with colleagues, patients/clients and/or external contacts regarding complex

messages and patient queries including sensitive information to help the team/service

run efficiently and effectively.

• Will be expected to adapt communication and use different communications methods

according to diverse range of patient/client/customer needs and situations.

• Responsible for the creation of written and electronic templates.
• Responsible for maintaining awareness of development/priorities at work.
• Engagement with the IT Helpdesk and Config for letter testing and letter rejection.

2. Knowledge, training and experience

• Educated to NVQ level 2 or equivalent.
• Experience of office procedures/customer care.
• ECDL or equivalent knowledge of IT applications.

3. Analytical and judgement skills

• Can effectively make judgements involving facts/situations sometimes requiring

analysis of information.

• Able to prioritise workload and make appropriate level decisions such as when to

escalate and ensure this is done in a timely manner, e.g. telephone messages/emails. • Maintains records relating to medical devices and/or other equipment.

• Creates and maintains accurate records and documents (paper/electronic) in line with

documentation and confidentiality guidelines.

• Collate and inputs data using various systems, produces reports/charts.
• Participates in and supports the collation of data for surveys and audits as required.

4. Planning and organisational skills

• Prioritise own work to meet deadlines in conjunction with colleagues and priorities ongoing work with guidance.
• Supporting the INT pillar service leads with the timely induction plans for new staff

joining the teams and collection of equipment when staff leave the organisation.

• Support the clinicians with reporting and updating the organisation asset register.
• Works with rostering leads to creating team rotas, resolve conflicting diary

appointments/schedules.

• Organise meetings/events/diaries for others, including agenda setting, taking

minutes and follow up actions.

• Support the organisation needs and processes with archiving.
• Supports managers with recruitment campaigns and associated administration.
• Maintain effective systems to ensure the service operates efficiently.

5. Physical skills

• The post holder will be required to use telephone and IT equipment on a regular

basis.

• Standard keyboard skills.
• On occasions it may be requested to transport equipment, stationery and supplies as

required.

6. Responsibility for patient / client care

• Primarily this role will be working with clinicians, however there may be occasions

when there may be direct conversations with patients or their carers/spouse.

• Having the ability to recognise that patients care is a priority and to ensure that

patients are always given assistance, treating others with courtesy and respect.

• Timely passing of patient related messages to clinicians to prevent delays to patient

engagement and care.

7. Responsibility for policy and service development implementation

• Expected to follow standard operating procedures (SOPs) and policies to support

your role and contribute to ideas for service and process improvements.

8. Responsibilities for financial and physical resources

• Responsible for small expenditure amounts and ordering stationery/

equipment/supplies within delegated authority.

• Responsible for completion of purchase orders; both the placing of orders and order

receipts in a timely manner using the organisations purchase order system.

• Support clinicians with medications management - ordering, stock control. receipting,

etc

• Submission of pay returns for the following approval by Strategic Leadership team for

the INT pillar.

9. Responsibilities for human resources (HR)

• To maintain own training in line with MCH policy.
• Support with the HR processes for the INT pillar
• In conjunction with team leaders, completed termination forms and change forms for

the INT pillar.

10. Responsibilities for information resources

• Accurately enter data/process information utilising appropriate IT systems.
• Transcribing/copy typing information provided by others.
• Management of information, either electronic or paper based.

11. Responsibilities for research and development (R&D)

• Participates with the clinical team with prescription pad audits.
• Support the clinicians with the collation of results of the medications audit.

12. Freedom to act

• Plan and organise workload, reporting regularly to the line manager on key tasks and

guided by defined policies and procedures/algorithm.

• The post holder will be required to work as part of a team for the INT Pillar.
• Deputise for other INT administration colleagues as appropriate.

•

Expectation will be 1

4 weekend working – flexibility will be required.

Full JD can be found in attachments

This advert closes on Thursday 28 May 2026

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Disability Confident

About Disability Confident

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