Tenancy Relations Officer

Vacancy reference

ECR000529

Salary

Grade 8, £34,434 to £37,280 per annum

Hours

37 hours a week

Contract

Fixed term contract up to 2 years

Location

Castle House, Newcastle-under-Lyme

About the job

We are seeking a motivated and proactive Tenancy Relations Officer to join our Housing and Vulnerability Service.

This is an exciting new role to support our work enforcing the Renters Rights Act 2025.

You will provide expert advice and support to tenants and landlords in the private rented sector, ensuring compliance with housing legislation and promoting good tenancy relations.

You will help protect tenants from unlawful eviction, discrimination and poor practise within the private rented sector, ensuring that residents can live safely and securely in their homes.

Using relevant duties and powers to investigate and take enforcement action against harassment, illegal eviction and breaches of renters’ rights.

For more details about the post please refer to the Job description and person specification attached.

Why work for us?

Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.

If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values and people who have the drive to deliver our ambitious council plan.

Our historic borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.

Our People offer

We reward our people with a competitive range of benefits including;

access to the local government pension scheme

minimum 24 days annual leave plus 5 extra days after 5 years' service

flexible working options and family friendly policies

local and national high street discounts

free car parking

wellbeing support including £12.50 per month Jubilee2 membership

green travel scheme including cycle to work and electric car salary sacrifice

free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks

development and training opportunities

Contact

Should you wish to have an informal discussion in relation to this opportunity contact Nesta Barker Nesta.Barker@newcastle-staffs.gov.uk

Closing date

5pm on 15 July 2026

Should we receive a large number of applications, then this post could close sooner than the date stated.

Shortlisted applicants will be contacted within two weeks of the closing date.

Interview date

22 July 2026

While we value diverse backgrounds and experiences, we are unable to provide visa sponsorship. Applicants must be able to prove they have the Right to Work in the U.K.