Lead Service Transition Manager

Can you transition new products and services in line with agreed strategy and processes, delivering reliable systems for operational users?

Have you led the secure transition of complex solutions from design into live operational use?

Are you able to oversee service transition across multiple projects at the same time, ensuring services are ready for operational use?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives. Safer Ships. Cleaner Seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

Find out more about what it's like working at Maritime and Coastguard Agency - Department for Transport Careers

The Lead Service Transition Manager is accountable for ensuring successful transition of changes from Project delivery into the Operational environments, including key enhancements to, or introduction of new systems to the Agency. They will also line manage the members of the team and ensure that improvements are sought and implemented into the team and the ways of working for all colleagues involved.

Your responsibilities will include, but aren’t limited to

• Accountable for the design, implementation and adherence of Service Transition Policies, Processes and procedures including transition plans.
• Encompasses and encourages an agile, fast paced and innovative approach to ways of working whilst seeking and implementing continual service improvement activities.
• Line Management of the Service Transition Team.
• Ensure introduction of new services are delivered positively and minimise any impact to existing live services and the customer experience.
• Lead collaboration with all relevant stakeholders across the organisation, ensuring the needs of the business, internal customers and end users are satisfied.
• Responsible for the planning, scheduling, and coordinating of Service Transition resource, to enable effective transition of new IT Services.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

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