Parts Specialist

Parts Specialist - Construction Equipment - Sittingbourne

Our client is one of the largest construction equipment manufacturers in the world. The Company has 25 manufacturing bases across the globe with 18 overseas regional headquarters, working with 8,000 suppliers and 400 dealers. The group employs over 40,000 staff and it is also one of the biggest private enterprises and diversified business across mining & construction equipment manufacturing, renewable energy, banking and insurance, real estate development etc. The Group spends 5-7% of annual revenue on Research & Development and has R&D and manufacturing facilities in the US, Brazil, Germany and India. An exciting opportunity has arisen to join the fastest growing excavator business in the UK as a Parts Specialist.

Role

– Assist customers and business unit teams in selling, problem solving, receiving and delivery of required parts and supplies.

– Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.

– Assist parts manager to establish competitive pricing.

– Maintain warehouse inventory ensuring stock availability is accurate.

– Ensure inventory is unloaded, stocked appropriately and readily available when needed by communicating with the dealer network and various internal departments.

– Arrange and complete packing and shipping services for their dealers and direct customers.

– Provide excellent customer service for all customers and dealers as required.

Requirements

– Previous retail or parts experience & knowledge from heavy machinery sector

– Warehouse experience is advantageous

– Able to deliver excellent customer service

– Self-motivated with a dedicated approach

– Understanding of general mechanical/technical terms

– Strong work ethic

– Excellent computer skills (Outlook, Excel, internet searches)

– Detail oriented, neat & organized (process flow, documentation, warranties, returns)

Remuneration

Our client will offer competitive rates of pay with generous holiday and pension provisions as well as considerable opportunities for career progression. Free parking is also available on site. Please submit your CV for immediate consideration.